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Manage your đ˜”đ˜Šđ˜łđ˜€đ˜Šđ˜„đ˜Šđ˜Ž 𝘼𝘩 đ˜€đ˜°đ˜Żđ˜Żđ˜Šđ˜€đ˜” account and discover its many features. Log In

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Connectivity

Access your vehicle from anywhere, and experience all the benefits of ownership with Mercedes me connect. [1] [4]

Log In

Mercedes me connect

Access your vehicle from anywhere and experience all the benefits of ownership with Mercedes me connect. [1][4]

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In-vehicle services with Mercedes me connect

By activating Mercedes me connect, your Sprinter will benefit from enhanced comfort, service and safety [1][2][3]. The Mercedes me connect services for personal use are your personal mobility companions. Always have the most important information readily available such as monitoring your Sprinter's location, maintenance, and door status all from the Mercedes me connect App. With safety being our priority, we encourage you to take advantage of the helpful functions on board of your vehicle such as Emergency Call Services[6], Accident and Breakdown Management[5], and Software Updates[7].

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Remotely lock or unlock your vehicle

Don’t remember locking your Sprinter's  doors? No need to worry, you can quickly check the lock status of your Sprinter in your Mercedes me connect App[3] and quickly lock your vehicle at the tap of a button[4][15].

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Easily locate your vehicle

You can easily see your vehicle’s location, whether you’re in a crowded parking lot or across the globe.

How to Activate Your Account and Services

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Activate account, pair your vehicle and activate services right from the app.

The Mercedes me connect App[3] lets you create your personal account and directly pair your vehicle with it. Simply download the Mercedes me connect App (USA), enter your Vehicle Identification Number in the app, enter the code in the MBUX Multimedia System if available[1] and pair your vehicle. With just a touch of one button you may activate all of your services. Once activated, you may use the Mercedes me connect services like Remote Door Locking & Unlocking[15], Software Updates[7] and many more, all on the go.

In case you need assistance, please call the Customer Assistance Center:

(800) 367-6372 

Mercedes me connect App

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Convenient features, right on your phone with the Mercedes me connect App

The Mercedes me connect App gives you an overview and control over your Freightliner Sprinter[3]. Download the app today to take full advantage of your Mercedes me connect services such as[1]:

  • Remotely lock or unlock the doors of your Sprinter[15]

  • Find your van on a map[1][4]

  • Get up-to-the-minute vehicle data[1][4]

  • Maintain your Van

  • Sync with Google Home and Amazon Alexa[14]

  • Send a location to your in-vehicle navigation

  • And more

Download the app, create a profile and have your Freightliner Sprinter in the palm of your hand.

Download the App

  • Available on the App Store
  • Man looking at mobile device with Mercedes Me connect on screen

Features & More

For more detailed information about service availability and eligibility for your Freightliner Sprinter please visit
Connected Vehicle Services. [1]

Live Traffic Information[8]

  • View Live Traffic Information and optimized route guidance on your Sprinter’s navigation.

Car-to-X Communication[9]

  • With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions.

Online Map Updates[12]

  • Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the MBUX Multimedia System.

Weather Overlay[13]

  • Have the option to view location-specific weather and temperatures within your navigation map.

Software Updates[7]

  • Get the latest software installed over the air, so your Sprinter is optimized with the most current software version.

  • Easily view when your next service is coming up.[1][11]

LINGUATRONIC Online Voice Control[14]

  • Use the advanced speech recognition with natural language understanding of your MBUX and communicate with your Sprinter.

Telediagnostics

  • With any vehicle, wear and tear is bound to happen. Be notified if your Sprinter is in need of servicing or a certain part needs to be inspected.

Accident and Breakdown Management[5]

  • If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

  • In the event of a breakdown, your vehicle data and position will be relayed for immediate assistance.

Remote Vehicle Diagnostics

  • Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

Emergency Call Services[6]

  • Automatically receive help from an emergency response agent if you’re involved in an accident, or place a call manually by pressing the SOS button in your vehicle.

WiFi Hotspot[10]

  • Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet.

Internet Radio[14]

  • Access Internet Radio using your vehicle’s MBUX Multimedia System to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports and more.

Remote Door Locking and Unlocking[15]

  • Lock or unlock your Sprinter from virtually any location, and know that your Sprinter is always secure.[1][2][4]

Remote Retrieval of Vehicle Status/Remote Status[1][4]

  • View the latest data from your Sprinter , including mileage, fuel level, tire pressure, and more.

POI Download[13]

  • Send a location from your Mercedes me connect App directly to your vehicle and start navigation right away or save it in your MBUX Multimedia System[1][3][13]

Maintenance Management[11]

  • Get reminders of upcoming services, and call your local dealer to book a service appointment.[1][2][4]

Contact Us

24/7 assistance and information on

Mercedes me connect

You can reach us anytime from Monday to Sunday

1.800.367.6372

or email us at

me-connect.usa@cac.mercedes-benz.com

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*

Base MSRP excludes transportation and handling charges, destination charges, taxes, title, registration, preparation and documentary fees, tags, labor and installation charges, insurance, and optional equipment, products, packages and accessories. Actual vehicle price may vary by Dealer. Optional and European model shown. Optional equipment availability may vary.

†

Starting at prices represent gas engine models. Excludes all options, taxes, title, registration, transportation charge and dealer prep fee. Options shown. Not all options are available in the U.S. For a full offering and pricing information, visit your local Freightliner Sprinter dealership. Delayed availability.

NA

Models shown may include options/packages not standard on a MY21 Sprinter. Specifications are subject to change.

1

Models may include options/packages or services not standard on a Sprinter (as of MY 19). Services require vehicle cellular connectivity and availability of vehicle GPS signal. Specifications are subject to change. MBUSA reserves the right to change or discontinue Mercedes me connect services at any time without prior notification or incurring any future obligation. Model eligibility and service availability for each model can be viewed on https://www.mbusa.com/en/legal-notices/connected-vehicle.

2

Mercedes me connect is generally available for the United States of America with The new Sprinter (as of MY 19). Contact an authorized Freightliner Sprinter Vans dealership for more information.

3

In order to prevent distracted driving, the use of the Mercedes me connect App is not permitted while operating a motor vehicle. Use while operating a motor vehicle, results in an increased risk of endangering oneself and others. Please follow all applicable federal, state and local laws and restrictions.

4

The availability of services in addition to the integrated Communication Module for Digital Services (LTE) depends on the network coverage of the mobile network provider. The Communication Module for Digital Services (LTE) is not available in the US Virgin Islands or Puerto Rico. The Communication Module for Digital Services (LTE) is equipped in the Sprinter (as of MY 19). The availability of certain features may be limited at the current time.

5

By using the Accident and Breakdown Management service, the vehicle data and location are collected. Accident and Breakdown Management is only available in conjunction with the Emergency Call System. The Communication Module for Digital Services (LTE) is required to use the Accident and Breakdown Management service.

6

When the Emergency Call system is triggered, the following data are automatically transmitted: vehicle identification number, GPS position, direction of travel, time of the emergency call, language setting, and number of occupants in the cab. The Emergency Call system is activated from the moment the vehicle is delivered to the customer following a sale. No separate terms of use have to be accepted. The Communication Module for Digital Services and the emergency call button are necessary for use of the Emergency Call system service. The availability of the service in addition to the integrated Communication Module for Digital Services (LTE) depends on the network coverage of the mobile network provider. The Communication Module for Digital Services (LTE) is not available in the US Virgin Islands or Puerto Rico.

7

Update times, content, and installation times can vary. Updates to the Communication Module (LTE) are automatic, as otherwise certain applications might no longer work. You can access the current status of the software via the Mercedes me connect App.

8

The information from this service is shown on the touchscreen of the MBUX Multimedia System. Live Traffic Information can only be used in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or the MBUX Multimedia System with 26 cm (10.25-inch) touchscreen. While the navigation system provides directional assistance, the driver must remain focused on safe driving behavior, including paying attention to traffic and street signs. The driver should utilize the system's audio cues while driving and should only consult the map or visual displays once the vehicle has been stopped in a safe place. Maps do not cover all areas or all routes within an area. Please follow all applicable federal, state and local laws and restrictions.

9

A valid subscription to Live Traffic Information is necessary to use Car-to-X Communication. Car-to-X Communication can only be used in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or MBUX Multimedia System with 26 cm (10.25-inch) touchscreen. Only the data of vehicles directly affected by the event and equipped with Car-to-X Communication are processed, therefore you may not always receive a timely warning of hazards through this system.

10

The WiFi-Hotspot is offered via an integrated SIM card, but data plans are provided by a third party service provider and not within the control of Daimler Truck Financial (DTF). The WiFi-Hotspot requires a contract and an active account with the service provider, in order to access data services. This contract can be made with the help of the MBUX Multimedia System or a mobile device. The Mobile device needs to be connected to the WiFi-Hotspot of the MBUX Multimedia System. Mobile devices are sold separately. Activation and deactivation of the WiFi-Hotspot is only possible via data contract with the service network provider. Additional costs and other limitations may apply, see also footnote 14. Internet connection and speed depend on availability and strength of cellular signals at your present location. Some services are only available on select vehicles. A MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or satellite radio or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen is required for the WiFi-Hotspot service. The Driver is responsible for complying with traffic and other laws.

11

In order for us to offer you the service Maintenance Management, data is transferred from the vehicle to Freightliner. This data includes the vehicle identification number, mileage, service code (A or B), as well as remaining time and mileage until the next service is due and information on the brake system and coolant.

12

The Online Map Update service is only available in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or MBUX Multimedia System with 26 cm (10.25-inch) touchscreen. The service must first be activated.

13

You can only use this service in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or the MBUX Multimedia System with 26 cm (10.25-inch) touchscreen, once activated.

14

You can only use this service in conjunction with the MBUX Multimedia System with 17.8 cm (7-inch) touchscreen and navigation or the satellite radio or with the MBUX Multimedia System with 26 cm (10.25-inch) touchscreen. Before use, some of the applications must first be activated. For various functions (Internet Radio and Browser), additional data volume is necessary which can be purchased via the WiFi-Hotspot service, see footnote 10.

15

The Remote Door Locking/Unlocking function via the Mercedes me connect App makes it possible for you to view the status of the doors and lock/unlock the vehicle using a code via the Mercedes me connect App. 

16

The available data can vary according to the vehicle model. The tire pressure can only be shown on certain model configurations. Display of the Ad BlueÂź level is only available in conjunction with the optional SCR Generation 3 emissions control.