How to start with the Communication Module in The new Sprinter.

Would you like to explore Mercedes PRO's benefits in your new Sprinter?1 You will find helpful instructions, questions, and answers here. Find out details about general and technical requirements for setting up and using Mercedes PRO connect.

Vehicle Maintenance Center
Step by step

Your route to a networked fleet with the Communication Module.

Advantage 1

Set up Mercedes PRO Portal Account

Register as Company Admin for the Mercedes PRO Portal and create a company account. Please note that you must be authorized by your company to create new accounts.

> Mercedes PRO Portal

Do you use your new Freightliner Sprinter privately? Then please contact your local authorized Freightliner Vans dealership. Further information can be found here:

> Learn more

Point 1

Add vehicle(s) and products

After you have created your company account, please add your vehicle(s) on the Mercedes PRO Portal. You can now order Mercedes PRO connect products. Please check beforehand to ensure that the purchased Mercedes PRO products are usable in your vehicle(s).

> Check compatibility

Point 2

Verify at dealer

After you have successfully created your account and added your vehicle(s) and Mercedes PRO connect services, you must schedule an appointment with an authorized Freightliner dealership to have your information verified. Alternatively, you can perform steps 1 and 2 while at an authorized Freightliner dealership.

Point 4

Start vehicle management

After your authorized Freightliner dealership has verified your information, you can start using the Mercedes PRO Portal and Mercedes PRO products you have assigned to your vehicles.

The Mercedes PRO Portal also gives you access to the Vehicle Management Tool where the fleet manager can add drivers. The Vehicle Management Tool gives you an overview of the entire fleet and lets you manage vehicles and drivers.

Point 1

Register as driver

After your fleet manager has given you access to the Mercedes PRO connect App3 via the Vehicle Management Tool, you will receive an email to complete the registration process. Simply follow the activation steps to create your account.

Point 2

Install App

Install the Mercedes PRO connect App3 on your smartphone. Log in using your newly created account credentials. You will find the smartphone requirements and links to the app stores here:

> Availability & usage requirements

Point 3

Activate the App

Open the Mercedes PRO connect App3 on your smartphone. You can now use the Mercedes PRO connect App to assign yourself to a vehicle if your fleet manager has not already done so.

Done! You can now enjoy the benefits of Mercedes PRO connect in your vehicle.

Service availability & usage requirements.

Here you will find the key requirements needed to use Mercedes PRO connect as a connectivity and fleet management solution.

The compatible models2 and model series are listed in the following table*.

Model
Sprinter
Model Series
907
Year of manufacture
09/2018

Technical requirements

You must meet the following system requirements in order to use the Vehicle Management Tool:


Browser

Most popular browsers are supported. We recommend the following browser versions:

  • Internet Explorer version 11 and above
  • Mozilla Firefox version 51+
  • Google Chrome version 56+
  • Safari Version 10+
  • All versions of Microsoft Edge


Please note that the Vehicle Management Tool and the Mercedes PRO Portal are not optimized for mobile devices and should only be used on a desktop.

Supported smartphones

The Mercedes PRO connect App can be used with most popular smartphones and is available in the Apple and Google App Stores.

Download the Mercedes PRO connect App now!


Apple

Operating system version iOS 9 and above


Android

Operating system version 5.0 and above


Smartphones with Root access or Jailbreak are not supported for security reasons.

Availability in your country

Mercedes PRO connect as a standard solution with Communication Module (LTE) for Digital Services (JH3) is available in the Contiguous United States, Alaska, and Hawaii.

US Map

FAQ List

Support.

*You can reach us around the clock from Monday to Sunday.

1.877.762.8267
100 Mercedes PRO is available for the Contiguous US, Hawaii, and Alaska with the new Sprinter (MY 19). Contact an authorized Freightliner Vans dealership for more information.
101 The Mercedes PRO connect connectivity and fleet solution is initially available for the new Sprinter (MY 19).
102 In order to prevent distracted driving, the use of the Mercedes PRO connect App is not permitted while operating a motor vehicle in order to prevent distracted driving. If used while operating a motor vehicle, there is an increased risk of endangering oneself and others. Please follow your local laws and restrictions.
103 The availability of services in addition to the integrated Communications Module depends on the network coverage of the mobile network provider. The Communication Module (LTE) is not available in the US Virgin Islands or Puerto Rico.
104 The Communication Module (LTE) will be available with the New Sprinter (MY 19).
105 The wireless Internet in the Car is provided by AT&T and created via an integrated SIM card. A contract must be made with AT&T in order to access data services, and this contract can be made via the Mercedes PRO Portal or infotainment system. In addition to a data contract with AT&T, either an MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or satellite radio or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen is required for the Internet in the Car service. Additional costs may apply depending on the amount of data used.
106 The information from this service is shown on the touchscreen of the multimedia system. Live Traffic Information can only be used in conjunction with the multimedia systems MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen.
107 A valid subscription to Live Traffic Information is necessary to use Car-to-X Communication. Car-to-X Communication can only be used in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or MBUX multimedia system with 26 cm (10.25-inch) touchscreen. Only the data of vehicles directly affected by the event and equipped with Car-to-X Communication are processed, therefore you can not expect to always receive a timely warning of hazards.
108 You can only use the Multimedia Functions service in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or the satellite radio or with the MBUX multimedia system with 26 cm (10.25-inch) touchscreen. Before use, some of the applications must first be activated via the Mercedes PRO Portal. For various functions (Internet Radio and Browser), additional data volume is necessary which can be purchased via the 'Internet in the Car' service.
109 You can only use the Navigation Functions service in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen. Before use, some of the applications must first be activated via the Mercedes PRO Portal.
110 The Send2Car service is available in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or MBUX multimedia system with 26 cm (10.25-inch) touchscreen. To use this function directly from the Vehicle Management Tool, you also require the Fleet Communication and Vehicle Operations services.
111 When the Emergency Call system is triggered, the following data are automatically transmitted: vehicle identification number, GPS position, direction of travel, time of the emergency call, language setting, and number of occupants in the cab. The Emergency call system is activated from the moment the vehicle is handed over. No separate terms of use have to be accepted. The Communication Module for digital services and the Emergency Call button are necessary for use of the 'Emergency call' service.