Roadside Assistance
Anywhere. Anytime. Peace of mind.
Here for you when you need it most.
As a Mercedes-Benz customer, you can enjoy the peace of mind that comes with having 24/7/365 access to on-call assistance. Our technicians are standing by for dispatch, so wherever you are, whenever you need us, we’ll be there.
Our Roadside Assistance Program can help with the following:
Replacing a flat tire with a spare*.
Delivering a jumpstart in the event of a dead battery.
Providing 3-5 gallons of fuel if you run out.
Arranging a tow in the event of a mechanical issue or accident.
If you need help, call 1-800-367-6372. Assistance will be dispatched directly to your location.
*Flat-tire changes will require a heavy-duty portable jack capable of lifting 3,000-15,000 lbs, depending on vehicle style, modifications, and/or load. Dealers are responsible for ensuring technicians are properly equipped to provide these services.
Accidents happen.
In the event of a mechanical issue or accident, Mercedes-Benz Roadside Assistance will arrange for a tow to the nearest authorized Mercedes-Benz dealership. Our Collision Centers ensure your vehicle is repaired using only Mercedes-Benz Genuine Parts. In certain situations, additional charges may apply.
Digital Rescue Assistants
The best information for the quickest possible rescue.
To provide the best possible support for rescue personnel at the site of an accident, Mercedes-Benz has developed its own digital rescue assistants. They provide clarity about all safety-related details for the vehicle in case of emergency - and thus offer life-saving benefits in seconds.
All that ensures the best information and saves valuable time when every second counts in an emergency.
Rescue personnel can find comprehensive information about our vehicles and their safety systems in our guidelines.
